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Privacy Policy

Last updated: 10 June 2026

This privacy policy explains how Fencing Company Wolverhampton - Installations and Repairs Contractor ("we", "us", "our") collects and uses personal information when you visit fencingcompanywolverhampton.co.uk, call us, or submit a fencing quote enquiry.

We are the data controller for personal data described below. Our contact details are at the end of this policy.

1. Who we are

Business name: Fencing Company Wolverhampton - Installations and Repairs Contractor
Address: 24 Birch St, Wolverhampton WV1 4HY
Phone: 01902 595237
Email: info@fencingcompanywolverhampton.co.uk

We provide fencing installation, repairs, gate fitting and related boundary work to residential and commercial customers across Wolverhampton and the wider West Midlands.

2. Personal data we collect

Depending on how you contact us, we may collect:

  • Identity and contact details — name, phone number, email address, property address and postcode.
  • Enquiry details — fence length, material preference, repair description, access notes and any information you include in messages.
  • Images — photographs of existing fencing or boundaries that you attach to quote requests.
  • Communications — records of phone calls, emails and messages relating to quotes or booked work.
  • Contract and billing data — quote references, agreed scope, payment records where work proceeds.
  • Technical data — limited server logs (such as IP address and browser type) if recorded by our hosting provider.

We do not routinely collect special category data (such as health information). Please do not send sensitive personal data unless it is genuinely needed for your enquiry.

3. How we collect data

  • Quote form — our website embeds a Tally form for free quote requests. Data you submit is received by us via that service.
  • Phone and email — information you provide when calling 01902 595237 or emailing us directly.
  • Site visits — standard technical information may be logged by hosting infrastructure. See our Cookies Policy for third-party embeds.

4. Lawful bases for processing

Under UK GDPR we rely on the following lawful bases:

  • Contract / pre-contract steps — to respond to quote requests, prepare written quotations and carry out agreed fencing work.
  • Legitimate interests — to operate our business, follow up enquiries, maintain records, handle complaints and improve our services, balanced against your rights.
  • Legal obligation — where we must retain records for tax, accounting or regulatory purposes.
  • Consent — where you have clearly agreed to a specific use (for example, optional marketing if ever offered separately).

5. How we use your information

We use personal data to:

  • assess fencing installation, repair or gate enquiries;
  • prepare and issue written quotes with stated scope;
  • schedule surveys or site visits where needed;
  • deliver and administer agreed work;
  • communicate about appointments, variations or completion;
  • maintain business records and resolve disputes;
  • comply with legal and insurance requirements.

We do not sell your personal data.

6. Sharing your data

We may share information only where necessary:

  • Tally — hosts our online quote form (tally.so). Data submitted through the form is processed under Tally's terms and privacy policy.
  • Google — we embed Google Maps on our contact page and link to our Google Business Profile. Google may process technical data when you interact with those services.
  • Suppliers and subcontractors — limited site or contact details where required to fulfil agreed work (for example, material delivery).
  • Professional advisers — accountants, insurers or legal advisers where reasonably required.
  • Authorities — if required by law, court order or to protect rights and safety.

7. International transfers

Some third-party providers (including form and mapping services) may process data outside the UK. Where this occurs, we expect appropriate safeguards such as UK adequacy regulations or contractual protections.

8. Data retention

We keep personal data only as long as needed:

  • Unconverted enquiries — typically up to 24 months, unless you ask us to delete sooner.
  • Quotes and completed contracts — commonly up to 7 years for accounting, warranty and legal purposes.
  • Server logs — retained according to our host's default rotation periods.

9. Your rights

Under UK data protection law you have rights including:

  • access to a copy of your personal data;
  • correction of inaccurate data;
  • erasure in certain circumstances;
  • restriction or objection to processing in certain circumstances;
  • data portability where processing is based on consent or contract and carried out automatically;
  • withdrawal of consent where processing relies on consent.

To exercise your rights, contact us using the details below. We may need to verify your identity. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. See our GDPR Policy for more detail.

10. Security

We take reasonable technical and organisational measures to protect personal data. No website or email transmission is completely secure; please avoid sending unnecessary sensitive information.

11. Children

Our services are intended for adults enquiring about property work. We do not knowingly collect data from children.

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Material changes may also be noted on this page.

13. Contact us about privacy

Email: info@fencingcompanywolverhampton.co.uk
Phone: 01902 595237
Post: 24 Birch St, Wolverhampton WV1 4HY

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