GDPR & UK Data Protection Policy
Last updated: 10 June 2026
This policy supplements our Privacy Policy and explains how Fencing Company Wolverhampton - Installations and Repairs Contractor meets UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 when handling personal data in connection with fencing quotes and contracted work.
1. Data controller
The data controller is:
Fencing Company Wolverhampton - Installations and Repairs Contractor
24 Birch St, Wolverhampton WV1 4HY
Email: info@fencingcompanywolverhampton.co.uk
Phone: 01902 595237
We are not required to appoint a Data Protection Officer for our scale of processing, but privacy enquiries are handled by the business contact above.
2. Scope
This policy applies to personal data processed when you:
- request a fencing installation or repair quote;
- communicate with us by phone, email or online form;
- enter into a contract for garden, commercial or security fencing work;
- visit our website and interact with embedded tools.
3. Categories of personal data and purposes
| Data category | Typical purpose | Lawful basis |
|---|---|---|
| Contact details (name, phone, email, address) | Respond to enquiries and administer contracts | Contract / legitimate interests |
| Property and project details | Prepare accurate fencing quotes and plan installation | Contract / pre-contract steps |
| Photographs of boundaries | Assess repair or replacement scope | Legitimate interests / contract |
| Payment and invoice records | Billing, accounting and tax | Legal obligation / contract |
| Communications and complaints | Customer service and dispute resolution | Legitimate interests / legal obligation |
4. Data minimisation and accuracy
We collect only information reasonably needed to quote and deliver fencing services. Please provide accurate postcodes and site details so we can assess coverage across Wolverhampton and nearby areas correctly. You may ask us to correct inaccurate records.
5. Your rights under UK GDPR
You have the following rights, subject to conditions in data protection law:
- Right of access — request a copy of personal data we hold about you.
- Right to rectification — request correction of inaccurate or incomplete data.
- Right to erasure — request deletion in certain circumstances (for example, where data is no longer necessary).
- Right to restrict processing — ask us to limit how we use your data in specific cases.
- Right to object — object to processing based on legitimate interests.
- Right to data portability — receive certain data in a structured, machine-readable format where applicable.
- Rights related to automated decision-making — we do not use automated decisions that produce legal or similarly significant effects.
To make a request, email info@fencingcompanywolverhampton.co.uk with enough detail for us to identify your records. We respond within one month in most cases.
6. Consent
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal. Most of our processing for quotes and contracted fencing work is based on contract steps or legitimate interests rather than consent.
7. Processors and third parties
We use trusted processors where needed, including:
- Tally — online quote form hosting;
- Google — Maps embed and Business Profile links;
- Website hosting — infrastructure providers supporting this site.
We require processors to protect data appropriately. Some may process data outside the UK; we expect recognised safeguards where required.
8. Retention
We retain data only as long as necessary for the purposes above. Enquiry data that does not proceed to contract is routinely deleted within 24 months. Contract and financial records may be kept longer to meet tax, warranty and legal requirements.
9. Security measures
Measures include access controls on business systems, use of reputable service providers, and limiting staff access to customer data on a need-to-know basis. Please use reasonable care when sending site photographs that may show neighbouring property.
10. Data breaches
If a personal data breach poses a risk to your rights, we will notify the ICO and affected individuals as required by law.
11. Complaints to the ICO
You may lodge a complaint with the Information Commissioner's Office:
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
We encourage you to contact us first so we can try to resolve your concern.